d63 FAQ – Everything You Need to Know

d63 supports a range of payment methods that are popular among Filipino players, including local e-wallets and bank transfer options. Transactions are processed in Philippine pesos (PHP) so you never have to worry about currency conversion fees eating into your balance. The full list of accepted payment channels is available on the Payment page, where you can also find minimum and maximum deposit amounts for each method. Most deposits are credited to your account instantly or within a few minutes. For withdrawals, processing times vary depending on the method selected but our team works to ensure funds reach you as quickly as possible. If a deposit has not appeared in your account after the expected time, contact support with your transaction reference number for a quick resolution.

Withdrawal processing times on d63 depend on the payment method you choose. E-wallet withdrawals are typically the fastest and are often completed within a few hours. Bank transfers to Philippine bank accounts may take one to three business days depending on your bank's processing schedule. Before your first withdrawal is processed, your account may need to complete an identity verification step — this is a standard security requirement and only needs to be done once. Make sure your withdrawal details exactly match the name on your registered d63 account to avoid delays. You can track the status of your withdrawal request from your account dashboard at any time. For more detailed information, visit the Finance page.

d63 does not charge platform fees on standard deposits and withdrawals. However, your chosen payment provider or bank may apply their own service charges, which are outside of our control. We recommend checking the fee schedule of your e-wallet or bank before initiating large transactions. All fee information that d63 does apply — such as inactivity fees after a prolonged period — is clearly stated in our Terms and Conditions. We aim to keep costs transparent so Filipino players are never surprised by unexpected deductions. If you have a question about a specific fee that appeared on your account, our support team can provide a full breakdown.

Yes. d63 provides responsible gaming tools that allow you to set daily, weekly, or monthly deposit limits directly from your account settings. These limits are designed to help you stay within a budget that is comfortable for you, and they take effect immediately once set. Increasing a limit requires a cooling-off period before it takes effect — this is intentional and is there to prevent impulsive decisions. You can also set session time reminders so you are aware of how long you have been playing. For a full overview of all available self-management tools, visit the Responsible Gaming page. If you feel your gaming habits are becoming a concern, we encourage you to reach out to our support team or use the self-exclusion option.

Self-exclusion is a voluntary tool that allows you to temporarily or permanently restrict your own access to the d63 platform. If you feel you need a break from gaming, you can request a self-exclusion period ranging from a short cooling-off period to a long-term or permanent block. During a self-exclusion period, you will not be able to log in, deposit, or place wagers — this applies across all devices. To start the process, visit the Responsible Gaming page or contact our support team directly. We treat all self-exclusion requests with full confidentiality and act on them promptly. Self-exclusion is one of the most effective ways to take a break if gaming stops being enjoyable and starts feeling like a problem.

Protecting your personal and financial information is a top priority at d63. We use industry-standard encryption to secure all data transmitted between your device and our servers, including login credentials and payment details. Your information is never sold to third parties and is only processed in accordance with our Privacy Policy. We also apply fraud detection measures to flag unusual account activity and will notify you immediately if anything suspicious is detected. It is important that you keep your password confidential and only log in from devices you trust. If you ever suspect unauthorised access to your d63 account, contact our support team immediately so we can secure your account without delay.